Awaiting Order Arrival

Ik heb mijn bestelling ontvangen nadat ik al een terugbetaling had gekregen. Wat moet ik doen?

Neem contact met ons op via info@nempra.nl en vermeld je bestelnummer.
We bekijken samen de situatie en laten je weten of je het product mag houden, opnieuw kunt betalen of het kunt retourneren.

Ik heb mijn bestelling nog niet ontvangen. Wat moet ik doen?

Controleer eerst de track-&-trace-informatie in je verzendbevestiging.
Als er geen update is of de levering vertraagd lijkt, neem dan contact met ons op via info@nempra.nl met je bestelnummer. We helpen je graag om dit zo snel mogelijk op te lossen.

De afhandeling van mijn geschil duurt erg lang. Wat kan ik doen?

Als de behandeling van je geschil te lang duurt en je liever niet wilt wachten, neem dan rechtstreeks contact met ons op via info@nempra.nl.
We bekijken je situatie opnieuw en zoeken samen naar een passende en snellere oplossing.

Wanneer ontvang ik mijn bestelling?

Bestellingen worden meestal binnen 1–3 werkdagen verwerkt en verzonden.
Zodra je bestelling is verzonden, ontvang je een track-&-trace-code waarmee je de levering kunt volgen.
Heb je na 5 werkdagen nog niets ontvangen? Neem dan contact met ons op via .info@nempra.nl.

Ordering & Payment

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

After sales

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.

Refund

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What if the package is held by customs?

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.